A few weeks ago I discussed a certain meltdown over an experience with Directv and Consolidated Smart Systems (CSS). A few days later I decided to submit a complaint to the Better Business Bureau. This was the first time I used the BBB so my expectations were low. Last Sunday there was an update to the complaint by Directv. The update included a full response and the following to summarize the response:
A representative from the Consolidated Smart System Customer Service Team will be contacting you to upgrade your equipment at no cost.
Notice the “at no cost” part. A week later I was hoping to write an update to the blog on how Directv and CSS are back in my good graces, but alas I have yet to hear from CSS. I’m going to call tomorrow to get this process started. I’ll be back with an update with some good news soon, I hope.
Did this issue ever get resolved?
Actually, it did. Directv and CSS replaced all the receivers at no charge, but it did take a while.